# Data Retention Policy

Quack Swap’s approach to data retention is built around two principles: **protecting user privacy** and **supporting effective customer service**. We collect and store only the minimum amount of data necessary, and we do so for the shortest time possible.

#### **Transaction Data** <a href="#transaction-data" id="transaction-data"></a>

* **72-Hour Window** – Quack Swap retains basic transaction data for up to **72 hours**. This short window provides our support team with enough information to investigate and resolve user queries, such as failed routes or unexpected delays.
* **Extended Support Cases** – If a support matter extends beyond the 72-hour window, relevant transaction data may be retained until the case is fully resolved. Once the issue is closed, the data is automatically deleted by our systems.
* **Non-Custodial Design** – At no point does Quack Swap hold custody of user assets. Transaction data refers only to operational logs (e.g., route paths, amounts, wallet addresses involved in swaps) and does not include control over funds.

#### **Law Enforcement Cooperation** <a href="#law-enforcement-cooperation" id="law-enforcement-cooperation"></a>

Quack Swap complies with valid requests from law enforcement authorities investigating illicit activity. We respond within the limits of applicable laws, while also ensuring that unnecessary user data is not collected or retained.

#### **User Privacy Commitment** <a href="#user-privacy-commitment" id="user-privacy-commitment"></a>

* **Minimal Data Collection** – Only operational data necessary to process swaps and troubleshoot support issues is retained.
* **No Long-Term Storage** – Transaction logs are purged after 72 hours unless explicitly required for an open support case or valid legal request.
* **Transparency** – Users are informed of our retention policy and can request clarification at any time via our support channels.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://quack-swap.gitbook.io/quack-swap-docs/technology-and-roadmap/whitepaper/data-retention-policy.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.